Passenger Shares Nightmare Experience on IndiGo Flight with False Hotel Stays and Alternate Flights.

A passenger on IndiGo’s 6E-221 flight from Bengaluru to Ranchi alleged that the airline falsely promised hotel stays after the flight was diverted to Kolkata, leading to forced de-boarding. 

The passenger, Vikram Srivastava, took to social media to express his dissatisfaction, stating that despite promises of alternative flights and accommodations, ground staff denied everything. 

Srivastava, on X shared about the incident. “6E221 Bngluru to Rnchi 19-01-24 diverted to Kolkata, Cancld, Pasngers falsely promisd hotel alternative flight, deboarded. Ground Staff denied everything, excpt fare return in week, rice packet. Regulation allows dumping at 3rd location?” he wrote.

Pregnant woman, elderly travelers, people pleading they don’t have money, but @IndiGo6E drama artist team, nt ready to help, told bluntly to people, make your own arrangements at a 3rd location @IndiGo6E most insensitive, service deficiency liable to compensate all Passengers,” he further wrote.

Sharing the video from the Kolkata Airport where passengers were seen creating a ruckus, the passenger wrote, “must penalize @IndiGo6E for disgraceful illegal deporting of passangers at 3rd location and providing zero assistance.”

In the video, passengers could be seen loudly expressing their frustration to the airline’s ground staff, inquiring about accommodation arrangements.

IndiGo responded, stating that passengers were offered meals and the choice of a refund or an alternative flight. The airline clarified that the diversion was due to bad weather in Ranchi, and passengers were provided with options.