Customer’s Viral Post: Upma Worth Rs 40 for Rs 120? Man Exposes Price Difference Between Mumbai Eatery and Zomato
Customer’s Viral Post: Upma Worth Rs 40 for Rs 120? Man Exposes Price Difference Between Mumbai Eatery and Zomato
A customer’s comparison of offline and Zomato prices for a popular Mumbai eatery sparks a viral debate on food delivery platform pricing.
As more diners become savvy about their spending, especially on food delivery platforms, one man’s revealing comparison of his dining experience at a popular Mumbai eatery has caught the attention of many netizens. Amidst the growing trend of customers comparing the prices of food items listed on Zomato with those at actual restaurants, the man’s post on ‘X’ has quickly gone viral.
.@zomato
— Abhishek Kothari 🇮🇳 (@kothariabhishek) July 28, 2024
There is a restaurant called Udupi2Mumbai in vile parle
Below is my bill and screenshot of zomato menu card
Difference:
Upma in bill Rs40; in zomato Rs120
Thatte idli in bill Rs60; in zomato Rs161 pic.twitter.com/0LJZBYfwSi
In his post, @kothariabhishek shared two photos to illustrate the price difference. One photo was of a bill from the restaurant ‘Udupi 2 Mumbai,’ showing Upma priced at Rs. 40. The other photo was a screenshot from the Zomato app, where the same Upma from the same restaurant was listed at Rs. 120. The discrepancy didn’t stop there. Another item, Thatte Idli, cost Rs. 60 at the restaurant but was shown as Rs. 161 on Zomato.
Had I ordered from .@zomato, I would have to pay Rs740 (without the tea cost) pic.twitter.com/YijZx9dYEF
— Abhishek Kothari 🇮🇳 (@kothariabhishek) July 28, 2024
To provide a more comprehensive comparison, he also included the costs of a full meal: Thatte Idli, Medu Vada, Onion Uthappam, Upma, and Tea. According to his findings, ordering these items from Zomato would cost Rs. 740 (excluding the tea), whereas dining at the restaurant cost him only Rs. 320.
The post quickly went viral, amassing over 460K views and eliciting a wide range of reactions from the public. Many users expressed their frustration with the apparent price manipulation by restaurants on delivery platforms.
One user commented, “I have uninstalled Zomato, now I go out and eat if required.”
Another user shared a similar sentiment, stating, “Cost of convenience should be a different line item. The menu prices shouldn’t be manipulated.”
In response to the growing concern, Zomato addressed the issue, explaining that the price difference can be attributed to various factors, including packaging costs, convenience fees, and commission charges levied by the platform. They assured users that they are continuously working with restaurant partners to offer the best possible prices to customers.
This incident has sparked a broader conversation about the transparency of pricing on food delivery platforms and the true cost of convenience. As more customers scrutinize their bills and share their experiences online, it remains to be seen how food delivery services will address these concerns and maintain customer trust.
