Fact Check: Is Pressing ‘Cancel’ Twice at ATMs a New RBI Safety Rule? Here’s the Truth Behind the Viral Claim

RBI has not issued any such advisory—experts warn users to follow verified ATM security guidelines

A viral message making the rounds on social media claims that pressing the ‘cancel’ button twice on an ATM before inserting your debit card can protect against PIN theft. Purportedly backed by the Reserve Bank of India (RBI), the tip suggests this action will disable any fraudulent device planted on ATM keypads. However, government agencies have now confirmed that this claim is completely false and misleading.

What the Viral Post Claims

The message states:

“Press ‘cancel’ twice before inserting the card. If anyone has set up the keypad to steal your PIN, it will be cancelled. Please make it a habit.”

This so-called “ATM safety tip” has spread across WhatsApp, Facebook, and Twitter, with many users believing it to be an official RBI-endorsed safety hack.

Official Clarification: The Claim is Fake

India’s official fact-checking agency, PIB Fact Check, has debunked the claim, stating clearly that the RBI has not issued any advisory recommending users press ‘cancel’ at ATMs before beginning a transaction.

“This claim is FAKE. RBI has issued no such guideline. Following unverified advice can create a false sense of security,” the government agency warned.

No RBI Guidelines Support This Practice

The Reserve Bank of India has not recommended or endorsed any ATM routine involving pressing the ‘cancel’ button to prevent fraud. In fact, experts advise against relying on such myths, which can mislead users into ignoring real threats like skimming devices or PIN theft via shoulder-surfing.

Verified ATM Safety Tips You Should Actually Follow

If you’re concerned about your ATM security, these are the genuine, RBI-approved precautions you should take:

• Memorize your PIN: Don’t write it down or share it with others.
• Shield your PIN entry: Use your hand to cover the keypad.
• Avoid help from strangers: Decline unsolicited assistance at ATMs.
• Inspect the ATM: Look for suspicious attachments or tampering.
• Press ‘Cancel’ before leaving: This closes any session left open—not for disabling fraud tools.
• Take transaction slips: Don’t leave slips behind in the machine.
• Report issues immediately: Contact your bank if your card is stuck or cash isn’t dispensed.

Stick to Verified ATM Safety Practices

The ‘double cancel’ ATM trick is a myth, not a security rule. Always rely on official bank communications or RBI advisories for best practices. Spreading or acting on false tips not only compromises your own safety but could also put others at risk by fostering complacency.