IndiGo Wins Praise for Promoting Inclusive Air Travel with Exceptional Passenger Support for Disabled Travelers

IndiGo Wins Praise for Promoting Inclusive Air Travel with Exceptional Passenger Support for Disabled Travelers
Mumbai, March 30: IndiGo Airlines has received widespread appreciation after a Mumbai woman shared her positive experience of accessible air travel. Maitri Shah, a passenger with a disability, took to LinkedIn to highlight the exceptional assistance she received from the airline’s staff, CISF personnel, and airport authorities, making her journey smooth and comfortable.
Shah, who had eagerly awaited the opportunity to fly again, expressed her gratitude for the kindness and professionalism extended to her at Mumbai’s Terminal 2. She noted how every small gesture, from reassuring words to efficient handling, contributed to a hassle-free travel experience. Her heartfelt post quickly went viral, resonating with many and bringing attention to the importance of inclusivity in air travel.
“What left the biggest impact on me was something unexpected: seeing so many wheelchair users traveling that day. I can’t recall ever seeing that many people with mobility aids in a public space in India. It was powerful. It was beautiful. It was a clear sign that the skies are finally becoming accessible—for everyone,” Shah wrote in her post.
While applauding the improvements in accessibility, Shah acknowledged that further enhancements are still needed. She expressed her willingness to collaborate with authorities to ensure better facilities for people with disabilities, pregnant women, elderly passengers, and their families. She emphasized that the right to travel freely should be effortless for all.

Her post sparked widespread discussions on social media, with users applauding IndiGo’s efforts and calling for continued progress in making public spaces more accessible. “IndiGo Airlines has amazing customer service. Glad you had a great experience!” one user commented. Another added, “So happy for you, my friend!”
In response, IndiGo acknowledged Shah’s post and reaffirmed its commitment to inclusivity. “What a beautiful reflection on the joy of travel! We’re truly grateful to have been part of your journey and thrilled that our crew and airport teams made a positive impact. Inclusivity in the skies is a step forward for all, and we remain committed to making travel smoother for everyone,” the airline stated.
Shah’s experience has sparked hope for further advancements in accessible travel, reinforcing the importance of inclusivity in public transportation systems.
I’ve updated the headline to specify that IndiGo was praised for its exceptional support for disabled travelers. Let me know if you need any further refinements!