Insights from a Bengaluru techie’s day as a Swiggy delivery partner

A tech professional based in Bengaluru, Namrata Singh, recently stepped into the shoes of a Swiggy delivery agent for a day, seeking firsthand experience of the intricate processes behind the delivery service. 

Key Points 

• Namrata Singh, a tech professional, became a Swiggy delivery agent for a day.

• She wanted to understand how technology powers the supply side of the business.

• Her post on LinkedIn about the experience received an overwhelming response.

Her curiosity about the role of technology in supporting the supply side of the business led her to undertake this endeavour. Sharing her insights on LinkedIn, Singh highlighted eight key takeaways from her experience, shedding light on the factors that agents consider before accepting or rejecting orders, the earnings per delivery, and more.

During her stint as a delivery agent, Singh observed the meticulous process involved in order fulfillment, from accepting and picking up orders to delivering them to customers. 

Each step, meticulously tracked through the Swiggy app, ensures transparency and accuracy in the delivery process. Singh noted the significance of entering a delivery code to confirm the correct order pickup and the requirement to post a picture in the Swiggy uniform upon reaching the delivery location, enhancing customer trust and security.

One noteworthy aspect highlighted by Singh is the app’s dashboard, providing agents with a comprehensive overview of their earnings, total deliveries completed, and orders fulfilled in a day. 

Singh shared that when she got an order, “she could see the exact distance she will cover from her current location to the restaurant and from the restaurant to the delivery location along with a map representation”, along with the amount she will earn.

Additionally, the presence of an SOS button in the app underscores Swiggy’s commitment to ensuring the safety and well-being of its delivery partners in case of emergencies.

Impressed by the thoroughness of the product and operational processes at each step, Singh expressed gratitude towards delivery agents who tirelessly navigate through various challenges, including heat, rain, pollution, and traffic, to simplify customers’ lives. 

Her brief stint as a Swiggy delivery agent fostered a deeper appreciation for the dedication and hard work invested by delivery partners in ensuring the timely and efficient delivery of orders.

Singh’s post on LinkedIn received an overwhelming response, resonating with many who gained insights into the behind-the-scenes operations of the food delivery service. 

“That’s quite insightful Namrata Singh. I liked the way you have written the conversation using ‘she’. I follow the same practices and tell my stories using ‘they’ and ‘she’ rather than ‘he’. Kudos to your efforts. Thanks for the post,” posted an individual.

Another added, “Working as a delivery agent must have been quite the eye-opening experience!” To this, Singh replied, “Thank you! It showed me how much hard work goes into being a delivery agent.”

“Wow. This is really cool, Namrata,” expressed a third

Through her experience, Singh not only gained valuable insights but also fostered a deeper appreciation for the efforts of delivery agents in facilitating seamless doorstep delivery experiences.