Making Airport Feel Like a Railway Station, As Delay In IndiGo Flight Leaves Passengers In Long Lines
Making Airport Feel Like a Railway Station, As Delay In IndiGo Flight Leaves Passengers In Long Lines
IndiGo Airlines experienced significant disruptions on Saturday as a temporary system glitch affected its check-in and baggage drop services, causing extended wait times for passengers. The issue also impacted the airline’s website and booking system, leading to delays and confusion across multiple airports, with Bengaluru’s Terminal 1 being notably affected. Passengers were left in the lurch as they rushed to manage their travel plans amidst the server malfunction.
The system slowdown, which began around 11 am, resulted in rescheduled flights and delayed take-offs as check-in processes became significantly slower. IndiGo’s airport teams were actively assisting passengers while working to restore normal operations as quickly as possible. The airline acknowledged that the glitch had caused inconvenience, stating that its team was committed to minimizing wait times and ensuring a smoother experience for travelers.
Affected passengers took to social media, particularly X (formerly Twitter), to voice their frustration and call on the Directorate General of Civil Aviation (DGCA) to step in. Many shared visuals of crowded airport terminals, with some likening the scene to that of a railway station due to the long queues and chaotic atmosphere. The disruption left numerous travelers stranded at airports, unable to board flights or secure bookings, further heightening the frustration.
In an official statement, IndiGo confirmed the system outage occurred around 12:30 pm, leading to widespread delays across its network. The airline reassured passengers that it was working diligently to resolve the issue and restore services. A post from the airline on X read, “We are currently experiencing a temporary system slowdown across our network, affecting our website and booking system. As a result, customers may face increased wait times, including slower check-ins and longer queues at the airport.”
By 6 pm IST, IndiGo provided an update stating that its airport systems were back online, and services were gradually returning to normal. However, the airline asked for continued patience as it worked to restore full functionality. “While it may take a little time to achieve full normalcy, we look forward to providing you with a smooth experience soon. Thank you for your understanding and patience,” IndiGo shared in its latest post.
The disruption has sparked a significant response from passengers, with many expressing dissatisfaction over the delays and lack of communication. As the airline works to fully resolve the issue, it remains to be seen how long it will take to restore complete normalcy to its operations.
The incident has also raised concerns about the preparedness of airlines to handle such technical issues, with passengers calling for better contingency plans to minimize inconvenience during system outages. IndiGo has assured customers that its teams are working relentlessly to prevent further delays and provide the necessary assistance to those affected.
This system glitch comes at a time when air travel demand is high, adding to the challenges faced by both the airline and its passengers. IndiGo’s quick response and continued updates have been crucial in managing the situation, though the full restoration of services is still a work in progress.
