Neelesh Misra’s IndiGo Experience Sparks Debate on Airline’s Service Standards
Neelesh Misra's IndiGo Experience Sparks Debate on Airline's Service Standards
Renowned author and storyteller Neelesh Misra recently took to social media to share his frustrating experience flying with IndiGo from Delhi to Lucknow.
Chaos for Delhi-Lucknow passengers for @IndiGo6E 6E 2258 at Delhi Terminal 2.
— Neelesh Misra (@neeleshmisra) May 17, 2024
Flight delayed, plane load of passengers waiting, then told to rush to Gate 33, one floor above.
A plane load of passengers — including senior citizens, wheelchair-bound passengers, mothers with babies…
His post highlighted a series of delays and gate changes that left passengers, including seniors and families with young children, in a state of chaos and inconvenience.
Misra’s account struck a chord with many social media users, prompting them to share similar tales of frustration with the airline. His description of the situation, including passengers rushing between gates and enduring multiple delays, shed light on the challenges faced by travelers, especially in times of unexpected disruptions.
In response to Misra’s post, IndiGo apologized for the inconvenience caused by the gate changes and delays, citing the need for quick departure as the reason behind the decision.
We sincerely apologise for the delay and inconvenience caused by the multiple gate changes, which was done to ensure a quick departure. Additionally, the updated departure information was communicated through timely announcements. We wish you a pleasant time in the air and (2/3)
— IndiGo (@IndiGo6E) May 17, 2024
However, Misra wasn’t satisfied with the explanation, pointing out the irony of delaying a flight multiple times in the name of ensuring a quick departure.
The exchange between Misra and IndiGo sparked a debate about the airline’s service standards and customer experience.
Many echoed Misra’s sentiments, expressing frustration with similar incidents they had encountered while flying with IndiGo.
The initial post by Mirsa has accumulated over 64,000 views. The share has further collected more than 300 likes. The share has prompted people to post varied comments.
What did X users say about this post on IndiGo?
“Indigo is pathetic. I had a horrible experience very recently. Their theory behind every delay is ludicrous,” wrote an X user.
“Horrible airline. Usually, the experience is bad. On my last flight from Delhi to Bhubaneswar on 11.5.24, we had to wait long at the check-in counter as half of them were unmanned. There is a shortage of staff, I guess. Number one position due to lack of competition,” shared another.
“Indigo simply takes advantage of no option being available to customer,” joined an X user
Neelesh Misra’s storytelling prowess, known for captivating audiences on platforms like FM with his show “Yaadon Ka IdiotBox,” adds weight to his account and resonates with listeners who value transparency and accountability from service providers.
As the conversation continues to unfold on social media, it serves as a reminder of the importance of reliable and efficient service in the airline industry, where passenger satisfaction is paramount.
