Pune: MSEDCL Restructures Customer Service Offices; Eight New Subdivisions Created

Pune, October 13, 2025: Maharashtra State Electricity Distribution Company Limited (MSEDCL) has initiated a major restructuring of its customer service offices in Pune city from Monday, October 13. The move aims to enhance customer service efficiency and reduce the workload on employees. As part of the reorganisation, eight new subdivisions have been created in Pune.

MSEDCL provides services such as new electricity connections, monthly billing, maintenance of power systems, technical fault repair, recovery of arrears, and reduction of power loss through its subdivision and branch offices. Until now, engineers and technical staff were responsible for handling 10–12 different tasks simultaneously. The previous structure was established nearly 25 years ago, based on the customer base at that time.

Realising that this structure was impacting employee performance and customer service, the management formed a special committee that consulted with employee unions and developed a restructured framework.

The new system primarily focuses on reorganising subdivisions and branch offices that directly serve customers. The restructuring takes into account the number of consumers and geographical conditions across urban, rural, and remote areas, while also rationalising the deployment of engineers and technical personnel accordingly.

Under the Rastha Peth and Ganeshkhind city divisions of MSEDCL, Pune city earlier had 29 subdivisions. With separate subdivisions now created for power supply and billing, eight new subdivisions have been added. Changes have also been made in the 15 subdivisions under the Pune rural division.

Chief Engineer (Pune Zone) Sunil Kakde, along with Superintendent Engineers Dnyandev Padalkar (Rastha Peth), Sinhajirao Gaikwad (Ganeshkhind), and Yuvraj Jarg (Pune Rural), instructed all executive engineers and subdivision staff to begin work under the new system. Accordingly, employees took charge of their new responsibilities from Monday.

Reduced Workload and Streamlined Functioning

Previously, engineers and technical staff were required to perform multiple duties simultaneously, which affected both efficiency and service quality. In the new structure, specific roles and responsibilities have been defined for each staff member. This is expected to reduce work-related stress and bring better coordination in operations.

New Operational Changes

Maintenance & Repair Subdivision:

 Engineers and technical staff will handle maintenance and repairs of electrical systems, establish new infrastructure, address power supply complaints, and ensure uninterrupted electricity.

Revenue & Billing Subdivision: Engineers and employees will manage new connections, accurate billing, billing complaint resolution, arrears collection, and prevention of electricity theft.

For all electricity-related complaints, customers can contact MSEDCL’s toll-free numbers: 1912, 18002333435, or 18002123435. These numbers are also available on [www.mahadiscom.in](http://www.mahadiscom.in) and printed on electricity bills. All facilities are also accessible 24/7 through the MSEDCL mobile app.