Worst Flight Experience: Flyer on Kolkata Bengaluru flight slams IndiGo airline due to delay in flight departure ; airline issues refund
IndiGo launches direct flights from Pune to Surat from March 31. Know the schedule here.
Following a passenger’s harsh criticism of the IndiGo airline, IndiGo processed a refund. On January 13, Debarghya Das vented his annoyance on X through angry posts after his flight from Kolkata to Bengaluru was delayed by seven hours, resulting in him missing his international flight.
As per further information from the 1st tweet on X handle of Debarghya Das “I had the worst flight experience of my life last night, with Indigo. My 10 PM Calcutta—Bangalore flight left at 4:41AM, after 6 delays totalling 7hrs. I missed an international flight. “Always on-time” is false advertising from IndiGo. I’d avoid flying them again.”
The 2nd tweet says “Indigo would’ve by law had to offer an alternate flight and refund for 6+hr delays, but didn’t. Instead, they kept passengers on the hook with SIX delays.”
The 3rd tweet says “At around 12:20am, I decided it would be better for me to cancel my flight and book a direct CCU—SFO flight. It took the Indigo team TWO hours, 2:20am, to cancel my flight and get my checked in luggage back. They argued with me saying “we won’t do cancellations” too.”
The 4th tweet says “What’s worse? Indigo employees told us “Sir, this delay is just regulation procedure.” And no, these weren’t fog delays. A young man lectures me “First time flying intl? You should keep at least TWELVE hours between flights” Lousy and disrespectful from some bad apples.”
The 5th tweet says “Separately, many flights in India from Dec-Feb undergo fog delays. There are certain autonomous landing systems called CAT. Indigo has CAT III-B pilots to land in pretty low visibility, and these delays are >1hr. But, this delay was not fog related.”
The 6th tweet says “If they had told me when I reached the airport, I could’ve just taken the Akasa Air plane departing 9:50pm and made my BLR—SFO at 3:30am. I get that delays happen, but the way the team dealt with it is inexcusable. Absolutely zero respect for other people’s time and money.”
In response to these, IndiGo responded through X “Sir, we sincerely regret the inconvenience. This is not the experience we aim to provide. We are aware of how important your travel arrangements are. We’ve also repaid you in full, which you’ll receive between 5-7 business days.”
In another tweet, IndiGo said “Unfortunately, the flight was delayed due to operational reasons, and we look forward to serving you better.
Shreyas Vange
