Pune Airport’s New Cab System: PIN-Based Approach Ensures Seamless Service for Passengers – Find Out How It Works
Pune Airport's New Cab System: PIN-Based Approach Ensures Seamless Service for Passengers – Find Out How It Works
Pune: The Aeromall authority at Pune Airport has completely transitioned to a fully PIN-based system for booking Ola and Uber cabs, which has implemented a ‘zero waiting time’ feature.
With this new system, cab drivers cannot refuse rides and will not know the drop-off location until they are informed by the passenger. In partnership with the Airport Authority of India (AAI), Aeromall has established this PIN-based system in the cab parking area, replacing the old system that allowed drivers to see passengers destinations in advance through the app. Initially launched in July as an optional feature, the system gave both passengers and drivers the choice to use it. However, it is now mandatory for drivers to accept bookings solely through this new system.
Y S Rajput, the Vice President of Aeromall, explained that the new system uses a four-digit PIN to connect passengers with the first available cab at the pick-up location. He mentioned that this change helps streamline operations by minimizing delays and improving cab flow. However, some drivers are reluctant to adapt to this new mandatory system since they can no longer choose to accept or reject rides. After discussions, the drivers have agreed to view it as a trial.
Rajput pointed out that drivers often decline rides when they see the passenger’s destination, particularly if it’s close to the airport, as these rides tend to be less profitable. Drivers generally prefer longer trips since drop-offs near the airport usually result in lower earnings. He emphasized that one major advantage for passengers is that they will no longer experience ride rejections or long waits, as the cab that is first in line will serve the passenger who arrives first.
Rajput mentioned that they have arranged the floors according to cab providers to improve efficiency and encourage more drivers to participate. He noted that to increase the acceptance rate among passengers, which has been around 30 percent since the beginning, Uber has been assigned to the first floor and Ola to the second. He stressed the importance of continuously monitoring the system and making adjustments based on operational feedback, as this feedback loop is vital for enhancing the experiences of both passengers and drivers in the long run.
