Skipping Toll Payments on National Highways Could Cost Double Under New Rules
Skipping Toll Payments on National Highways Could Cost Double Under New Rules
The government has tightened the rules for toll payments on national highways, making it mandatory for users to settle dues promptly or face higher penalties. According to the latest amendments to the National Highways Fee Rules, 2026, failure to pay tolls—whether due to a low FASTag balance or technical glitches at barrier-less toll plazas—can now attract double charges if the payment is not cleared within 72 hours.
The revised rules, which came into effect from March 17, aim to ensure stricter enforcement of toll collection while holding both highway users and tolling agencies accountable. Authorities have defined “unpaid user fee” as the toll amount associated with a vehicle whose passage is recorded by electronic toll collection (ETC) systems, such as FASTag, but the applicable fee remains unsettled.
Technology-Driven Recovery Through E-Notices
To recover pending toll fees, vehicle owners will receive electronic notices (e-notices) detailing the unpaid amount, date, location of passage, and vehicle information. These alerts will be sent via SMS, email, mobile applications, and a designated online portal. The integration of toll systems with the VAHAN database will allow seamless identification of defaulters and strengthen enforcement.
The new framework encourages timely payments: if the unpaid user fee is settled within 72 hours of the e-notice, only the original toll amount is payable. However, failure to pay within this window will result in the fee being doubled.
Mechanism for Grievances
The updated rules also include a grievance redressal system. Vehicle owners who believe an e-notice has been issued incorrectly can file a representation through the designated portal within 72 hours. Toll agencies are required to resolve complaints within five days. If the agency does not act within this period, the claim for the unpaid user fee automatically lapses.
Long-Term Enforcement and VAHAN Integration
For cases where unpaid fees remain unresolved beyond 15 days and no dispute is pending, the outstanding amount will be recorded in the VAHAN database. Non-payment may lead to restrictions on vehicle-related services, such as RC transfer or renewal, until dues are cleared. This integration is expected to enhance compliance and ensure barrier-free tolling systems operate smoothly.
Strengthening Barrier-Free Tolling
The amendments come in light of India’s transition toward a seamless, barrier-free tolling system. They aim to prevent users from evading payments and ensure tolling authorities are accountable in managing complaints and dues. Technical issues, such as low FASTag balances or system errors, are acknowledged, but timely payment remains crucial to avoid penalties.
