Maharashtra Govt Orders Probe Into ‘108’ Ambulance Service Over Delay Complaints
Maharashtra Govt Orders Probe Into ‘108’ Ambulance Service Over Delay Complaints
Mumbai, March 24, 2026: The Maharashtra government has initiated an inquiry into the functioning of the ‘108’ emergency ambulance service following multiple complaints about delays and service deficiencies, Health Minister Prakash Abitkar informed the state assembly on Monday.
The emergency response system, operated under Maharashtra Emergency Medical Services (MEMS), has come under scrutiny due to reports of slow response times, outdated vehicles and staffing shortages. According to the minister, a committee has been formed to examine these issues, and its report is nearing completion. Action will be taken based on its findings.
The matter was raised by MLA Gopichand Padalkar, who highlighted concerns about ambulances that are over 15 years old and questioned whether the government plans to upgrade the fleet. He also pointed to inadequate staffing, claiming that many ambulances are operating with fewer personnel than required, along with complaints of low and irregular salaries for doctors and drivers.
Responding to the concerns, Abitkar said that staffing and salary payments fall under the responsibility of the service provider, BVG India Ltd., as per contractual terms. He added that any violations would invite strict action. He also acknowledged that several ambulances are functioning without the mandated number of staff.
Further concerns were raised by MLA Rajesh Pawar, who cited instances where patients had to wait for over two hours during emergencies such as heart attacks and accidents. He sought clarity on response times and monitoring systems, as well as a review of the existing contract.
The minister stated that the expected response time is around 20 minutes in urban areas and 30 minutes in rural regions, with penalties imposed for delays. However, he admitted that performance needs improvement. Currently, the state operates 917 ambulances, a number that is expected to increase to 1,737 in the near future.
MLA Bhaskar Jadhav also raised the issue of the 100-kilometre service limit, noting that patients in remote areas often require longer transport distances. The government has indicated that this limit will be revised.
Additionally, MLA Sharad Sonawane flagged complaints regarding the behaviour of call centre staff, suggesting it may be contributing to delays. In response, the minister said that monitoring of call centre operations will be strengthened, with steps taken to improve communication and accountability.
The inquiry is expected to identify gaps in the system and recommend corrective measures to improve emergency medical response across the state.
