Pune MSEDCL Introduces WhatsApp-Based Services For Billing, Payments And Complaints
Pune MSEDCL Introduces WhatsApp-Based Services For Billing, Payments And Complaints
Pune, March 24, 2026: In a push to enhance digital access to utility services, Maharashtra State Electricity Distribution Company Limited (MSEDCL) has launched a WhatsApp-based platform allowing consumers to manage electricity-related services with ease.
The new facility enables users to check and download electricity bills, make payments and lodge complaints through a single interface. Officials said the initiative is aimed at improving convenience and aligning with the state government’s focus on simplifying public services.
MSEDCL Chairman and Managing Director Lokesh Chandra stated that the goal is to make essential services accessible through commonly used digital platforms. The service has been operational since March 13.
With a consumer base of over 3.12 crore across Maharashtra, including around 39 lakh in the Pune region, the power utility has been steadily expanding its digital offerings. While customers were already using its website and mobile app, the addition of WhatsApp is expected to further simplify access.
Through the platform, users can pay bills via options such as UPI and debit cards, download receipts, and raise complaints related to outages, billing discrepancies or technical issues. The system also allows real-time tracking of complaints and service requests.
Consumers can additionally check the status of new electricity connections and opt for the ‘Go-Green’ initiative, which promotes digital billing over paper copies. An integrated chatbot has also been introduced to handle common queries instantly.
According to Pune Zone Chief Engineer Sunil Kakade, the initiative is expected to reduce reliance on paper-based processes and improve operational efficiency. Officials believe the move will help speed up service delivery and improve overall customer experience.
To use the service, consumers must message “Hi” to MSEDCL’s official WhatsApp number 9167777791 and verify the account before proceeding. Users can then select their preferred language and access various services through guided prompts.
Authorities said the initiative is likely to reduce delays in billing and complaint resolution while encouraging more consumers to shift to digital and paperless systems.
