Air India Passenger Pays Extra Rs 1,000 for Seat, Finds it Broken; Airline Issues Apology

An Air India passenger traveling from Delhi to Bengaluru aboard flight AI512 on April 4 was dismayed to discover a broken seat upon boarding. The traveler, identified as @Kaijee04 on social media platform X, shared the ordeal, revealing they had paid an additional ₹1,000 for the window seat.

In a tweet, @Kaijee04 expressed frustration, stating, “Paid extra 1k for a broken window seat (22A) on Air India AI512 from DEL to BLR on April 4. They called the engineer to fix it, but he couldn’t. Is this what I paid the flight fare for? Can’t I at least expect a proper seat after paying so much?”

Accompanying the tweet were images of the damaged seat, highlighting the inconvenience faced by the passenger. Additionally, the post tagged the official handles of Air India, Directorate General of Civil Aviation, and Ministry of Civil Aviation.

The tweet, shared on April 6, garnered attention and sparked discussions online. Air India responded to the tweet in the comments section, expressing regret for the disappointing experience and requesting the passenger to direct message them with booking details for assistance.

Responses to the tweet varied, with one user questioning if the passenger received any compensation or alternative arrangements from the airline. Others expressed sympathy, while some criticized Air India’s service quality, advising against choosing the airline in the future.