“Nothing Short Of Nightmare”: Woman Loses Rs.50,000 and Misses Family Wedding, Slams Air India
"Nothing Short Of Nightmare": Woman Loses Rs.50,000 and Misses Family Wedding, Slams Air India
A woman described her experience as “nothing short of a nightmare” after an 18-hour delay on an Air India flight left her stranded in Milan, Italy. The lengthy delay caused her to miss an important part of her sister’s wedding and resulted in a loss of ₹50,000 for a business class upgrade she had purchased.
Twitter Link.
2/ I was scheduled to fly from Milan to Delhi on @airindia . I paid ₹50,000 for a business class upgrade because my sister’s wedding began the next day (Nov 6), and I couldn’t afford any delays. I even chose Air India over Lufthansa for the direct connection.
— Shivani Bazaz (@shivanibazaz) December 22, 2024
To my absolute…
I was stranded at the airport overnight with:
— Shivani Bazaz (@shivanibazaz) December 22, 2024
•No lounge access
•No proper communication
•No accommodation or food provided
It was a cold night and there were children and old people suffering in a deserted airport. This is a clear violation of passenger rights.
Shivani Bazaz, a journalist from Delhi, shared her experience on X, stating that the only reassuring figure during this ordeal was Air India’s manager in Milan, Preeti Singh, who promised that her luggage would be sent and assured her of a refund for the upgrade.
However, Ms. Bazaz expressed her frustration, saying, “It has been over a month, and despite countless follow-ups, I am yet to receive the refund. The delay in addressing this has shattered my trust in Air India, an airline I chose in good faith over other options.”
She explained that her “nightmare” began on November 5 while traveling from Milan to Delhi. She decided to share her ordeal publicly in hopes that “no passenger should have to go through this, especially during such an important time in their life.”
Ms. Bazaz expressed her concerns, stating, “It’s significant because if someone like me, who has connections within Air India, experiences this, I can only imagine what regular passengers go through every day.” She highlighted her disappointment regarding “the absence of accountability and empathy from Air India.”
“I’m sharing my experience in hopes that Air India will take it seriously, speed up my refund, and enhance their processes to prevent others from undergoing such distressing situations,” she added.
In response to her posts, Air India’s official account on X acknowledged her concerns. “Dear Ms. Bazaz, we sincerely apologize for the trouble you’ve faced. Please send us your booking details via DM, and we will prioritize your review,” Air India stated.
