Pune Division Officials Conduct On-Field Inspection to Improve Passenger Services on Railways
Pune Division Officials Conduct On-Field Inspection to Improve Passenger Services on Railways
On the directions of Divisional Railway Manager Pune, Smt. Indu Dubey, Assistant Divisional Mechanical Engineer (Carriage & Wagon) Shri Prateek Titare did inspection of Train No.11077 Pune – JammuTawi Jhelum Express from Pune to Ahmednagar for real-time monitoring of punctuality of the train.
After that, the experiences of the passengers travelling on Jhelum were also taken, a detailed report of which will be analysed for improvement in the services.
The purpose of this drive is to know the grievances of the passengers and work on their solutions.
During inspection, points checked such as timely supply of linen to the passengers, sufficient availability of linen, cleaning of seating area ,lavatories and washbasin. Mobile charging points and fans , lights also checked for their functioning.
Passengers were also informed about availability of cleaning service in the train, cleaning schedule, quick response number availability in each compartment for passengers assistance.
On board staff including pantry car staff were counselled about fire fighting equipment in the situation of emergency in the train. RPF staff instructed regarding prevention of unauthorised passengers in the coach.
Officials of all departments would form their teams to go in trains to know the ground reality of the facilities being provided in the train and take direct feedback from the passengers.
On the basis of this feedback, if there is a need for change in the facilities being provided, then a decision can also be taken on that. And if any problem is noticed during the journey in the primary trains of Pune division, then it should be acted upon to avoid such problems in future. The problems that have come to notice should be rectified in primary maintenance so that when the train goes on the next trip, the passenger satisfaction should improve.
