Pune Consumer Forum Fines Car Dealer and Manufacturer For Failing To Fix Faulty VehicleÂ
Pune Consumer Forum Fines Car Dealer and Manufacturer For Failing To Fix Faulty VehicleÂ
The Pune District Consumer Disputes Redressal Commission has ordered a motor dealer company and car manufacturing company to pay compensation after they failed to repair defects in a car sold to a customer despite repeated complaints.
A bench comprising President Arun Gaikwad and members Pranali Sawant and Kanchan Gangadhare ruled in favour of complainant Ajay Navnath Kamble, who had bought a car worth ₹20.94 lakh on December 16, 2020.
After driving just 500 km, Kamble reported issues including door noise, a faulty music system, and gear-shifting problems. Despite multiple service visits and complaints, the issues were not resolved. Kamble had to spend an additional ₹40,000 on alternative transport and even used roadside assistance to get the vehicle to the showroom himself.
The commission ordered the manufacturer and dealer to:
- Pay ₹83,600 for mental and physical distress and financial loss
- Pay ₹15,000 towards complaint-related expenses
- Have the car inspected by ARAI (Automotive Research Association of India)Â and fix all technical faults
- Bear the full cost of inspection and repairs
However, the commission ruled that Kamble is not eligible for a full vehicle replacement as he had used the car significantly since 2020.
