Pune Delhi SpiceJet Passenger Files Urgent Grievance Against Airline Over 5.5-Hour Flight Delay, Demands Compensation
Pune, November 7, 2025 — A passenger traveling from Pune to Delhi on SpiceJet has lodged a formal grievance against the airline, citing a 5.5-hour flight delay and lack of prior communication. The complaint, addressed to SpiceJet Customer Relations and the company’s Nodal Officer, highlights what the passenger describes as a “serious breach of consumer rights.”
The affected flight, PNQ-DEL under PNR DB4CKP, was scheduled to depart Pune International Airport at 6:00 AM but only took off at 11:30 AM. The passenger, Raj Singh, reported arriving at the airport at 3:00 AM for standard check-in procedures, only to learn at the counter about the extensive delay. Singh emphasized that he received no prior notification through SMS, email, or any official communication channel, leaving him stranded at the airport for over five hours.
In his grievance, Singh cited the Directorate General of Civil Aviation (DGCA) Civil Aviation Requirements (CAR), Section 3, Air Transport, Series M, Part IV, which entitles passengers to compensation for significant delays, particularly when airlines fail to communicate schedule changes.
Singh is demanding immediate financial reimbursement for the inconvenience and wasted time, specifying that a travel voucher would not be an acceptable resolution. He has requested a formal response with a unique grievance reference number within five working days and warned that failure to comply would result in escalation to the AirSewa portal and consumer forums.
This complaint underscores ongoing concerns among passengers about flight delays and the need for timely communication by airlines to prevent travel disruptions.
