Pune Metro faces severe disruption in online ticketing services leaving commuters frustrated
Pune Metro faces severe disruption in online ticketing services leaving commuters frustrated
Pune Metro commuters faced inconvenience this morning as the online ticketing system suffered a major outage. They were unable to retrieve tickets even after payment.
18 June 2024
Pune- The commuters of Pune Metro faced severe disruption as the metro’s online ticketing system suffered a major outage today morning. Many passengers were left frustrated due to the inability to receive tickets even after the charge was deducted from their accounts. The issue affected the metro’s official app, WhatsApp booking service, and ticket booths at stations causing chaos among the commuters.
With the online system down, the passengers had to opt for ticket purchases through cash counters or transactions through HDFC cards. Several passengers who had opted for online booking to avoid physical contact during the ongoing pandemic were getting increasingly frustrated and the metro stations saw long queues of commuters trying to purchase tickets.
The online ticketing system of the Pune Metro faced sudden technical snags in the server earlier this year too. However, the ticketing system was shifted to another server immediately. While the offline ticket purchase counters function without any challenges, the passengers still seem to rely on online options to retrieve tickets due to the impact of the pandemic which causes servers to shut down occasionally.
