Flipkart’s Faces Backlash: Customers Demand Answers Over Cancelled Orders and False Claims
Flipkart's Faces Backlash: Customers Demand Answers Over Cancelled Orders and False Claims
Flipkart is facing widespread criticism as customers accuse the platform of scamming them during a highly anticipated sale. The controversy erupted after many users took to social media, particularly X (formerly Twitter), using the hashtag #flipkartscam, to express their frustration over failed orders and alleged deceptive discounts.
The issue arose when buyers placed orders for the Motorola G85 5G (128GB) smartphone, advertised with an astonishing 99% discount through Flipkart’s FireDrops platform. FireDrops is a new initiative by the e-commerce giant that allows brands to offer NFT-based rewards in exchange for users completing certain challenges. In this instance, the Motorola phone, originally priced at ₹17,999, was being sold for ₹179 as part of the promotional offer. With delivery fees included, the total amount reached ₹222.
However, customers soon found themselves in a dilemma when the orders they had placed were unexpectedly cancelled. According to a user, “On today’s early morning, many of us ordered the Motorola G85 5G (128GB) from @Flipkart via the @0xFireDrops 99% off offer. The seller Grahgoods Retail accepted and dispatched the orders and even the product was shipped, but then suddenly cancelled all to be delivered orders on the same time of 18:35:48 PM.”
😶 A #Flipkart or Flipkart seller's BIG SCANDAL – we demand an immediate action from @Flipkart
— Gautamgg.eth/sol 🇮🇳❤️ (@Gautamguptagg) September 17, 2024
Read below👇
On today's early morning, many of us ordered the Motorola G85 5G (128GB) from @Flipkart via the @0xFireDrops 99% off offer. The… pic.twitter.com/9JoFg2yhQ6
While some users reported receiving their phones, the majority claimed their orders were cancelled, leaving them frustrated. Adding to their grievances, when these customers reached out to Flipkart’s customer service, they were informed that the cancellations were due to a “price glitch/error,” but buyers disagreed, insisting that the discount was legitimate. “It wasn’t – the offer was clearly applied officially & automatically,” one customer pointed out.
Dear @Flipkart & @motorolaindia 🙌
— Vaibhav Gupta (@VaibhavguptaTF) September 17, 2024
😬We have very serious concerns about the firedrop 99% discount offer.
It's Look Like Totally Scam with thousands of users😠
👇Look At here, what's concern👇
A few months ago, Flipkart ran an event called Firedrop @0xFireDrops, where users… pic.twitter.com/WmkQOIFBUw
Hey @Flipkart @0xFireDrops what tf is this?
— Aaishah (@wassup_aishah) September 17, 2024
Should we file a case against you in consumer court? #flipkartscam pic.twitter.com/jmNmddln22
"Totally unacceptable! 😡 Flipkart needs to address these viral scams immediately. This is not the service we expect! #flipkartscam" pic.twitter.com/aA8qnORwig
— NEHA (@Sumidkj) September 18, 2024
Big Breaking ℹ️
— नितेश शुक्ला गर्गवंशम् (@Niteshshukla51) September 18, 2024
Flipkart first gave offers and then cancelled the orders before the deadline.🥴
This is the wrong behaviour by Flipkart, if it is.
Appropriate action should be taken against him.#flipkartscam #iPhone16Pro pic.twitter.com/Mg8OtLeQGP
Further aggravating the situation, some users alleged that their orders were marked as ‘delivered’ despite them not receiving the phones. Others who experienced failed deliveries reported that Flipkart offered a ₹500 gift voucher as compensation, but many felt this was insufficient given the magnitude of the issue. “A ₹500 voucher isn’t going to fix this,” a frustrated buyer shared online.
At present, Flipkart has not issued an official statement addressing the controversy, leaving many customers waiting for clarification and resolution. Meanwhile, the incident has sparked discussions about the credibility of promotional sales and the reliability of online shopping platforms.
