IndiGo passenger’s ‘Cushionless’ flight experience sparks online buzz
An IndiGo passenger, Yavanika Raj Shah, on a Bengaluru-Bhopal flight, took to social media platform X to share her surprising discovery of assigned seats lacking cushions. Posting a photo of the cushionless seats, Shah expressed her hope for a safe landing in a sarcastic remark directed at the airline.
Beautiful @IndiGo6E — I do hope I land safely! 🙂
— Yavanika Raj Shah (@yavanika_shah) March 6, 2024
This is your flight from Bengaluru to Bhopal 6E 6465. pic.twitter.com/DcPJTq3zka
The incident quickly gained attention, prompting IndiGo to respond on the platform. This post was shared just a day ago on X. Since being posted, it has garnered over seven lakh likes, and the numbers are only increasing. The post also has close to 8,000 likes and numerous comments.
The post garnered widespread reactions, with users expressing humor and criticism.
“Looks like they started “BYOS ( Bring Your Own Seat) model. It’s user-friendly and saves cost too,” commented a user.
“I thought the UPI payment for paid seats failed and you noticed it only after take off,” said a user
In response to the passenger’s post, IndiGo addressed Shah’s concerns, explaining that the absence of seat cushions was a result of a pre-flight replacement for cleaning purposes.
IndiGo also took to the comments section and wrote, “Ma’am, thank you for speaking with us. The seat cushions were replaced before the flight for cleaning purposes. Our cabin crew promptly informed the customers who were allotted these seats. This is a standard practice for cleaning during transit as and when required. We are committed to providing the highest standards of cleanliness and hygiene to our customers.”
The airline’s comment on the platform emphasized their commitment to maintaining high cleanliness and hygiene standards.
The incident underscores the power of social media in bringing attention to passenger experiences and the subsequent response from airlines. IndiGo’s swift clarification highlights the importance of transparent communication in addressing customer concerns in the digital age.
