Pune: MSEDCL Appeals to Consumers to Report Open Fuse Boxes and Feeder Pillars on WhatsApp
Pune: In an effort to prevent accidents and facilitate prompt repairs, Maharashtra State Electricity Distribution Company Limited (MSEDCL) has introduced a WhatsApp helpline at the circle level.
Citizens are encouraged to use this platform to report issues such as open fuse boxes, doors, and broken wires. Ankush Nale, Director of Pune Regional Division, appeals to customers to reach out for assistance.
The monsoon season brings rain and strong winds that pose hazards to the power system. Broken wires, dangling or grounded wires, damaged doors of fuse boxes and feeder pillars, as well as exposed underground cables due to digging, can lead to electrical accidents. Ankush Nale, Director of Pune Regional Division, has instructed the relevant authorities to take immediate action upon receiving reports via WhatsApp or SMS from concerned citizens. Additionally, citizens can call the WhatsApp number provided to provide instant information.
Whatsapp Numbers For Pune Circle :
Residents in the Rastapeth Mandal, Ganeshkhind Mandal, and Pune Rural Mandal under the Pune Constituency, the WhatsApp numbers to contact are 7875767123 and 7875769103.
Whatsapp Numbers for Kolhapur Circle :
For those in the Kolhapur Mandal under the Kolhapur Constituency, the number is 7875769449. Similarly, for residents of the Sangli Mandal and Baramati Mandal under the Baramati Constituency, the WhatsApp number is 7875769449. Additional WhatsApp numbers have been initiated for Solapur Mandal (7875768074) and Satara Mandal (9029168554).
These WhatsApp numbers are linked to the mobile numbers of the Mahavitaran Company, accessible in the Daily Sound Control Room (DSS Room). Citizens are urged to cooperate by providing relevant information.
In the event that citizens do not have access to WhatsApp, they can submit their complaints via SMS, and appropriate actions will be taken to address them. The Executive Engineer (Administration) for the Board Office and the Additional Executive Engineer (Administration) in the Divisional Office have been appointed as coordinators responsible for the immediate resolution of complaints received.
If specific complaints require approval, funding, or the intervention of higher offices, proposals should be forwarded accordingly. It is essential to communicate the progress of these complaints clearly to the concerned individuals. Once the issue has been promptly resolved by the relevant offices, a photograph of the repaired electrical system should be submitted to the daily control room. Furthermore, the complainants should be notified of the completion of the repair work by sharing the relevant photo via WhatsApp or sending a message.
