Pune RTO Introduces Multiple Avenues for Reporting Bus Fare Overcharging Complaints
Pune Pulse Pimpri RTO urges passengers to raise complaints over extra fare charged by private transporters
The Regional Transport Office (RTO) Pune is planning to start an integrated email ID & a WhatsApp number (only messages enabled, no calls) for Punekars to register complaints against overcharging of bus tickets/fares from private bus operators.
Speaking to Pune Pulse, Sanjeev Bhor, Deputy Commissioner, Pune RTO, said “The planning for the WhatsApp message only number & email ID is going on as beginning a call enabled number will create a lot of confusion & chaos regarding complaint redressal. 4 squads will be created only for this for which 4 officials will be the in-charge.”
As per further information shared by Bhor, on Monday (30th October), a meeting of all Bus Owner Associations will be held where they will be requested to instruct all bus operators to only charge the fares/tickets amount authorized by the state government & not overcharge passengers. Also, boards will be established at the boarding/dropping points & offices of all private buses which will have information about the fares of all the destinations of all the buses starting & stopping from a boarding/dropping point & the email ID/contact number will also be there on it in case of overcharging done by the operator.
A meeting of senior officials of Pune RTO was conducted on 26th October where planning & beginning of the email ID & WhatsApp numbers was decided. The email ID is planned to be functional from Monday (30th October) & the beginning of WhatsApp Message Only number is yet to be finalized.
Shreyas Vange
