AIIMS doctor’s distressing experience on an IndiGo flight involved a denied meal and an unheeded emergency call

AIIMS doctor's distressing experience on an IndiGo flight involved a denied meal and an unheeded emergency call

AIIMS doctor's distressing experience on an IndiGo flight involved a denied meal and an unheeded emergency call

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Suvrankar Datta, a radiologist at the All India Institute of Medical Sciences (AIIMS), has accused the airline of being negligent and unprofessional. A doctor from Delhi has expressed strong discontent with IndiGo Airlines following a troubling experience on a recent flight from Bangalore to Delhi. Suvrankar Datta, a radiologist at the All India Institute of Medical Sciences (AIIMS), has accused the airline of being negligent and unprofessional.

“NEVER flying IndiGo again! My recent flight turned into a nightmare. IndiGo needs to be held accountable for the pathetic downfall in its service,” his post on X read.

Datta, who mentioned that he has “borderline high sugar levels,” had pre-ordered a sandwich for his flight. However, he claimed that the airline did not deliver his meal on time, even after he sent multiple reminders.

“I always pre-book my meals because I have borderline high sugar levels, prefer having my meals on time and avoid overeating or skipping meals. So, pre-booked a sandwich on this afternoon flight as from experience they always ignore non pre-booked meals! We took off around 3:30 PM, and soon after, meal service began. When the crew came to my seat, they informed me that my pre-booked meal might be delayed due to an issue in Bangalore. I was patient, understanding that delays sometimes happen. After waiting for about half an hour, I politely asked if there was any problem. A crew member replied that another colleague would serve me. Despite this, I received no further update, and I was really starting to get pissed off as they very comfortably were just ignoring me! I still waited, growing increasingly irritated and jittery from hypoglycemia. Around 4:00 PM, a kind passenger noticed my distress and offered me her sandwich. But I was super pissed off by then and switched on the emergency call light!” he adds.

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The moment of crisis for him occurred when the aircraft started its descent and the captain informed passengers that they were approaching Delhi. At that time, the doctor had yet to receive his pre-ordered meal, and no one had responded to his emergency call.

Datta was especially infuriated by the airline’s indifference to his emergency call, expressing that the absence of a response led him to doubt how IndiGo would manage a genuine medical crisis during a flight.

At approximately 5:40 pm, over two hours after departure, the crew finally made their way to him. He emphasized that he was “pre-diabetic” and highlighted the necessity of receiving his meals punctually. The airline personnel then provided him with his sandwich, but there was yet another error; he had ordered black tea (unsweetened) but was given black coffee instead.

“By that time I was so hypoglycaemic that I did not even have the energy or strength to argue!” Dutta adds. He disclosed in his post that he had documented all conversations with timestamps and was ready to take the issue to the National Consumer Disputes Redressal Commission (NCDRC). Additionally, he encouraged others who experienced similar problems with IndiGo to contact him, as he was contemplating legal action to compel the airline to enhance its services.

Indigo has issued a response, “Dr Datta, thank you for taking the time to speak with us and allowing us to address the matter. We sincerely apologize for the delay in serving your pre-booked meal and the inconvenience this caused. At IndiGo, we are committed to understanding and prioritizing our customers’ needs and comfort. Please be assured that we take your feedback seriously and have taken the necessary steps to prevent a recurrence. We truly appreciate your patience and look forward to the opportunity of serving you on your next journey,” was the airline’s response.

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