Air India Business Class Passenger Describes Trip as ‘Nightmare’; Airline Responds

Air India Business Class Passenger Describes Trip as ‘Nightmare’; Airline Responds

Air India Business Class Passenger Describes Trip as ‘Nightmare’; Airline Responds

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Vineeth K., traveling to Newark for a business trip, recently shared a distressing experience flying business class with Air India, which he described as a “nightmare.”

From the start, Vineeth encountered issues on flight AI 105, which was delayed by 25 minutes. Upon boarding, he was met with worn-out seats with dirty covers, and several seats were non-functional.

“Yesterday’s flight was no less than a nightmare,” Vineeth wrote. “The seats were not clean, worn off & of the 35, at least 5 seats were not functional. 25 mins delayed take-off.

After settling for 30 mins post take off, I wanted to get to sleep (3.30 AM) and realized that my seat doesn’t go to a FLAT BED, reason it’s not working.”

To cap off his unpleasant experience, Vineeth discovered upon arrival that his luggage had been broken.

The problems continued with the food service. Vineeth reported being served uncooked food and stale fruits, which were returned by several passengers. Additionally, the in-flight entertainment system was non-functional, displaying a ‘Not Found’ error.

In response to Vineeth’s post, Air India issued a statement: “Dear Sir, we understand your disappointment and regret the hassle you faced. Believe us, we never want our passengers to have this kind of experience. We are highlighting this internally for further review.”

Joyville