Pune: Air India, which is owned by the Tata Group, has announced the launch of a new project called ‘Abhinandan’, which is all about giving Air India passengers a personalized and smooth experience at airports.
As per information, Air India has deployed Service Assurance Officers at 16 major airports across India to provide on-the-ground help to Air India passengers. These officers will work at check-in, lounges and boarding gates, as well as in transit areas and arrival halls.
Air India’s Service Assurance Officers will be well-positioned to proactively interact with passengers, offer support, and resolve any problems that may come up. These officers are also well-prepared to deal with unforeseen issues like missed flights, late baggage delivery, flight connections at airports, and more.
Air India’s ‘Project Abhinandan’ is a genuine attempt to make the airport experience more convenient for its passengers to significantly enhance their overall travel experience. The overall objective of the project is to ensure that passengers feel comfortable and welcome while travelling with Air India.
Air India’s Service Assurance Officers are available to help any Air India passenger who requires assistance at an airport, regardless of whether they are in a reserved cabin class. These officers are located at the major airports of India, such as Ahmedabad, Bangalore, Calicut, Chennai, Delhi, Goa, Guwahati, Hyderabad, Kochi, Kolkata, Lucknow, Mumbai, Nagpur, Pune, Varanasi, Vishakhapatnam etc.