Female passenger receives unwanted messages from Uber cab driver
Female passenger receives unwanted messages from Uber cab driver
By: Pune Pulse
October 22, 2023
Pune: A female recipient of unwanted messages from an Uber cab driver took to X to voice her significant apprehension regarding the issue.
Feeling both exasperated and distressed, she reached out to Uber to notify them about the distressing circumstance of receiving unwanted messages from one of their drivers after the ride. The company also acknowledged her tweet with a response.
“This incident has not only left me feeling uncomfortable but has also raised serious security and safety concerns. I strongly believe that Uber should be a platform where customers, especially women, can trust the drivers and the overall experience. This incident has shaken that trust, and I am deeply concerned about the safety of female passengers who rely on Uber for transportation,” X user Bhumika wrote.
“I kindly request that you take immediate and decisive action to investigate this matter, identify the driver involved, and take appropriate measures to ensure such incidents do not occur in the future. The safety and security of Uber passengers should be a top priority, and I hope you will take this complaint seriously, she added.
Bhumika included screenshots of her conversation with the driver in her post, along with an image that was shared by the driver. The post was shared a few hours ago and has since garnered over 280,000 views, as well as numerous comments, including one from Uber.
Uber replied, “Hi Bhumika, sorry to hear about the trouble. Could you please share with us the mobile number linked to your account via Direct Message? We’ll follow up.” To which, a frustrated Bhumika replied, “Why are you not responding to my messages?”
The company shared a response and wrote, “Hi Bhumika, thank you for taking the time to speak with us. We understand how distressing this situation is for you right now. Our team is currently investigating this concern, and we will get back to you with an update shortly. We appreciate your understanding in this regard.”
