How to file a complaint with RBI ombudsman: A guide for unhappy banking customers

Unhappy with your bank’s services? Learn how to file a complaint with the RBI Ombudsman for prompt resolution of grievances. From excessive fees to fraudulent activities, understand the process and ensure your concerns are addressed.

Banking customers often encounter challenges and seek swift resolution of their complaints. Whether it’s excessive fees, subpar customer service, or fraudulent activities, grievances need to be addressed effectively. Here’s how you can file a complaint with the RBI Ombudsman to ensure your concerns are heard and addressed:

Identify the Issue: Determine the nature of your complaint, whether it’s related to excessive fees, poor customer service, fraudulent activities, or unjust lending practices.

File a complaint with the bank: Initially, file a complaint with your bank. Most banks offer dedicated helpline numbers and online portals for complaint resolution. Ensure you keep records of your communication with the bank.

Wait for a response: After lodging the complaint, wait for a response from the bank. The bank is required to respond to your complaint within 30 days.

Escalate to RBI Ombudsman: If you don’t receive a satisfactory response from the bank within 30 days, or if your complaint is partially or wholly rejected, you can escalate the matter to the RBI Ombudsman.

Prepare documentation: Gather all relevant documentation related to your complaint, including communication with the bank, transaction details, and any other supporting evidence.

File complaint with RBI Ombudsman: Visit the RBI Ombudsman’s website and fill out the complaint form. Provide detailed information about your grievance and attach supporting documents.

Monitor complaint status: After filing the complaint with the RBI Ombudsman, you can monitor its status online. The Ombudsman will investigate the matter and strive for a resolution.

Follow up: Stay proactive and follow up with the RBI Ombudsman if necessary. Provide any additional information or clarification as requested.

Await resolution: Once the investigation is complete, the RBI Ombudsman will provide a resolution to your complaint. This could include compensation, corrective action, or other remedies as deemed appropriate.

By following these steps, you can effectively file a complaint with the RBI Ombudsman and seek resolution for your banking grievances. Remember, it’s essential to assert your rights as a banking customer and ensure your concerns are addressed in a timely manner.