IndiGo Explains Seat Cushion Incident After Passengers Face Discomfort on Pune–Indore Flight
IndiGo Explains Seat Cushion Incident After Passengers Face Discomfort on Pune–Indore Flight
Early morning travel plans took an unexpected turn for a Pune family when an IndiGo flight reportedly had faulty seat cushions, drawing attention once again to passenger comfort and aircraft maintenance on busy domestic sectors.
The issue was reported on January 10 during IndiGo flight 6E-284, which departed from Pune to Indore at 5:15 am. Pankaj Rungta, a resident of Wanowrie in Pune, said his wife and son were allotted seats where the cushions were unstable and repeatedly came loose during the flight.
Rungta explained that the family was travelling due to a medical emergency. Along with other relatives on the same flight, they spent nearly ₹60,000 on air tickets. He described the journey as distressing and uncomfortable, alleging that the condition of the seats reflected poor maintenance standards.
“The travel experience was far from comfortable. Despite repeated complaints, the seats remained an issue for a long time. It clearly showed negligence in aircraft upkeep,” Rungta said, adding that the cabin crew was informed multiple times during the flight.
Following several requests, an airline staff member reportedly used a glue-like substance under the cushions to prevent them from coming off for the rest of the journey. Although the problem did not affect flight safety, passengers continued to feel uneasy throughout the trip.
Responding to Rungta’s post on social media platform X, IndiGo clarified that its aircraft seats are designed with removable cushions attached using Velcro. This design allows easy removal for cleaning and maintenance. The airline stated that on rare occasions, cushions may come loose and need repositioning to enhance comfort.
“Mr Rungta, thank you for taking the time to speak with us. Our seats are designed with removable cushions, secured by velcro, to facilitate easy cleaning and maintenance. On rare occasions, they may come loose at times and may require repositioning for better comfort. Safety is paramount for us, and we assure you that the overall seat design ensures no compromise is made with safety requirements. Thank you for your kind understanding and we look forward to welcoming you onboard again soon. ~Team IndiGo,” the airline said in its response.
While the airline has emphasized that safety was never at risk, the experience has highlighted the importance of consistent quality checks to ensure passenger comfort—especially when travellers are undertaking journeys during critical personal situations.
