IndiGo Offers ₹10,000 Travel Vouchers to Passengers Stranded During Early December Flight Disruptions
IndiGo Offers ₹10,000 Travel Vouchers to Passengers Stranded During Early December Flight Disruptions
IndiGo Airlines has announced that passengers who were left stranded at airports due to flight disruptions between December 3 and 5, 2025, will receive travel vouchers worth ₹10,000. The vouchers, valid for 12 months, can be used for any future IndiGo journey, the airline stated on Thursday.
The airline acknowledged the chaos caused at several airports during the disruption, saying, “IndiGo regrettably acknowledges that part of our customers travelling on December 3/4/5 were stranded for many hours at certain airports and number of them were severely impacted due to congestion. We will offer travel vouchers worth Rs 10,000 to such severely impacted customers. These travel vouchers can be used for any future IndiGo journey for the next 12 months.”
This compensation comes in addition to ticket refunds and the ₹5,000–₹10,000 compensation mandated by the government, depending on the block time of cancelled flights. Most refunds have already been processed, and the airline assured that remaining transactions will be completed soon. Passengers who booked through travel partner platforms are advised to contact [email protected] if their details are incomplete.
The disruptions stemmed from a large-scale crew shortage, which led to cancellations and delays of thousands of flights nationwide. IndiGo, India’s largest airline, was operating around 2,300 flights a day before the crisis began on December 2. Even as the airline works to stabilize operations, over a hundred flights were cancelled on Thursday, marking the 10th day of disruption.
In response to the operational challenges, regulatory authorities have directed IndiGo to reduce its winter schedule flights by 10% to ensure smoother operations. Meanwhile, CEO Pieter Elbers has been summoned by the Directorate General of Civil Aviation (DGCA) to submit a comprehensive report on the ongoing disruptions, including detailed data and updates.
IndiGo chairman Vikram Singh Mehta addressed the situation in a video statement, dismissing allegations that the airline deliberately created the crisis or tried to influence government rules. He acknowledged that some criticism was valid, particularly regarding the airline letting passengers down, but emphasized that other claims, including compromising safety or engineering mass cancellations, were untrue.
The airline reiterated its commitment to passenger care, stating:
“Our foremost priority continues to be the care of our customers. As part of this, following the operational disruption, we have ensured that all necessary refunds for cancelled flights have been initiated, most of which have already reflected in your accounts, with the remainder following shortly. If the booking was made through a travel partner platform, the necessary actions for your refund have also been Initiated. As we may not have your complete details in our system, we request you to write to us at [email protected] so we can continue to assist you promptly.”
IndiGo concluded with a commitment to restoring its services:
“At IndiGo, we are committed to restoring the experience you expect from us safe, smooth, and reliable. Thank you for giving us the opportunity to serve you again.”
