IndiGo Pune-Bengaluru Flight Delayed As Pilot Cites Duty Hours, Viral Video Fuels Passenger Outrage
IndiGo Pune-Bengaluru Flight Delayed As Pilot Cites Duty Hours, Viral Video Fuels Passenger Outrage
A Pune-Bengaluru IndiGo flight was delayed for three hours after the pilot refused to fly, citing that continuing would exceed his permissible duty hours. The delay of flight 6E 361, scheduled for October 1, sparked passenger frustration, which went viral after a video surfaced showing them demanding answers from the crew.
In the video, the pilot is seen closing the cockpit door as passengers, left without refreshments or compensation, express their anger. The pilot’s decision was in line with safety regulations, which limit working hours to prevent fatigue. Despite this, the lack of communication from IndiGo left many passengers upset.
Reactions on social media were split. Some supported the passengers, highlighting the poor customer service and lack of assistance, while others defended the pilot for adhering to safety protocols. A passenger, Ayush Kumar, criticized IndiGo for its disregard for customer service, sharing the viral video.
The incident has raised concerns about how airlines handle such situations and manage passenger expectations during delays.
