‘No Air Conditioning At 15,000 Feet’: Finance Commentator Slams IndiGo, Airline Apologises
‘No Air Conditioning At 15,000 Feet’: Finance Commentator Slams IndiGo, Airline Apologises
Finance commentator alleges cabin cooling failure while travelling with infant; IndiGo says it “sincerely regrets the discomfort”
Finance commentator Jayant Mundhra has criticised IndiGo over what he described as a cabin cooling failure during a recent flight, claiming that passengers were made to sit without proper air conditioning while travelling at cruising altitude.
In a LinkedIn post, Mundhra said he was flying with his one-year-old child when the issue occurred. Tagging Civil Aviation Minister Ram Mohan Naidu Kinjarapu, he called for accountability from the airline’s top management.
“IndiGo doing IndiGo – Dear Ram Mohan Naidu Kinjarapu sir – Looking forward to when you shall decide to seek some accountability from Pieter Elbers and his team at India’s no.1 airline exploiting its monopoly holding over 65% of India’s air routes. Indians deserve better at 15k feet,” he wrote.
‘Travelling with my 1-year old baby’
Mundhra also shared a video from inside the aircraft, claiming that the air conditioning was not functioning properly.
“AC not working, travelling with my 1 year old baby, that’s the air conditioning in the flight. The worst part is that the captain has the authority to say that ‘aise hi rahega yeh’,” he said in the video.
He further described the airline’s management as “monopolist greedy” and demanded greater accountability, alleging that passengers deserved better service standards.
IndiGo’s response
Responding to the allegations, IndiGo issued an apology for the inconvenience caused due to the cabin temperature.
In its reply, the airline said it “sincerely regretted the discomfort” and emphasised that customer comfort remains a priority. IndiGo added that it had attempted to contact Mundhra personally but was unable to reach him. The matter has been forwarded to the concerned team for review and necessary action, the airline said.
The incident has sparked discussion on social media about passenger comfort standards and service accountability in the aviation sector, especially as IndiGo remains India’s largest airline by market share.
