The Pune airport administration has implemented the ‘Digi Yatra’ service to streamline passenger processing, aiming to reduce queuing times for various checks.
However, the non-integration of three airlines with ‘DG Yatra’ means that passengers of these airlines are still required to wait in queues for various checks upon entering the terminal.
Passengers at the airport are experiencing significant congestion during the Diwali holiday, leading to increased foot traffic and heightened presence of CISF personnel. Pune airport conducted a year-long trial before launching DG Yatra, an app-based service that commenced on March 31, 2023.
This service allows passengers to bypass physical queues for check-in by obtaining boarding passes and important documents through the app. Furthermore, as the passenger’s facial data is stored in the app, it serves as a virtual boarding pass, ultimately saving time for passengers.
Several airlines operating from Pune airport have integrated with ‘Digi Yatra’ in response to the initiative. However, Air Asia, Star Air, and Air Alliance have yet to join the ‘DG Yatra’, resulting in passengers of these airlines having to queue for various tasks.
The Pune airport has temporarily disabled the Flight Information Display System (FIDS), causing difficulties for passengers in obtaining aircraft information. The airport authorities have been making sudden changes to boarding gate numbers, leading to hurried commuters.
Being a silent airport, Pune airport does not make announcements, making it challenging for passengers to obtain aircraft information.