Passenger Shares Video of IndiGo Ground Staff Mishandling Luggage
Passenger Shares Video of IndiGo Ground Staff Mishandling Luggage
A video featuring a passenger confronting IndiGo ground staff has gained attention online, highlighting the traveler’s frustration over alleged damage to his luggage. Originally shared by Shravan Singh Rajpurohit and later circulated by various popular accounts on X, the footage captures Rajpurohit accusing the airline of mishandling his bags.
Wow What a help Dear @IndiGo6E
— Shravan Singh Rajpurohit (@ShravanRajSiddi) February 12, 2025
See ur Staff Super Behaviour Wow Great Indian Airline
My All Baggage’s Are Damaged from ur Side My journey from Delhi to Blr via MAA@RamMNK @DGCAIndia @AAI_Official @aaichnairport @MoCA_GoI @BLRAirport @narendramodi pic.twitter.com/x8BNgONrOL
In the video, Rajpurohit begins by recording an IndiGo employee who expresses his discomfort with being filmed, repeatedly stating, “You can’t take my video,” while attempting to grab the phone from Rajpurohit. After this encounter, the passenger returns to his seat and is heard calling the police. He approaches the staff member again, questioning the treatment of his luggage, saying, “Yeh kaisa behaviour hai. Abhi kya karna hai iss bag ka.
Yeh bag sab tod ke rakh dia hai” (What kind of behaviour is this. Now what am I supposed to do with this bag. All my bags have been damaged), as he shows the damage on his suitcase and the broken handle of a tote bag resting on two trolleys.
Rajpurohit then insists, “Haan kijiye, police ko phone kijiye. Bulaiye police ko” (Yes, call them. Call the police), while turning the camera back on the staff member.
In response to the incident, IndiGo issued an apology on X, expressing regret for Rajpurohit’s experience and offering a voucher as a goodwill gesture. They stated, “Sir, we sincerely apologize for the experience you had during your recent travel with us. While minor wear and tear can sometimes occur during the loading and unloading process, we understand this can still be upsetting.” the reply read.
IndiGo issued a statement saying:
“We have seen the video circulating on social media regarding a customer’s experience with their baggage at IndiGo. We take these issues seriously and are currently investigating the situation with our ground team. The IndiGo representative correctly informed the customer about the terms of carriage and provided a travel voucher as a gesture of goodwill. We sincerely apologize for any inconvenience this may have caused and are dedicated to providing a seamless travel experience for all our passengers.”
Many people on social media recounted similar incidents of their luggage being damaged by airlines during their travels. One user commented, “This is an issue with nearly every airline—damaged luggage upon return. They could handle our belongings with a bit more care, but they choose not to.”
Others criticized the passenger for being disrespectful towards the ground staff, with one user stating, “I’m pretty sure he was acting arrogantly, and once the recording began, he started speaking calmly and politely.”
