Recent reports highlight the plight of three passengers who, despite booking confirmed seats on a Garib Rath train from Delhi to Sasaram, encountered a shortage of seats upon boarding.
The extent of negligence! The passenger booked a confirmed ticket on the train, but when he entered the coach there was no seat of that number.
Passenger Abhishek had reserved seats 74 and 77 in the G-2 coach but found that only seat 74 was available. Two other passengers with reserved seats 76 and 78 faced a similar problem.
Despite complaining to the Train Ticket Examiner (TTE) and contacting the railway helpline number 139, the passengers received no assistance or additional seats.
On repeatedly questioning TTE, he started asking what he could do. When there is no vacant seat then from where will he get the seat?
The incident raises concerns about the implementation of seat reservations and passenger grievances on Indian Railways.