Pune News : Dial 112 helpline highly reliable among Puneites
Pune: A single toll free helpline number 112 which started from 27 June 2022 by the Maharashtra Emergency Response System- Dial 112 project with the aim of providing police services to the citizens of the state of Maharashtra is getting overwhelming response and has proven highly effective from Puneites.
On an average Pune Police Commissionerate receives 550 to 600 calls on dial 112 every day and receives an average of 15 thousand calls in a month, which is the highest number compared to other districts in the state.
A total of 157 vehicles including 50 four- wheelers and 107 motor cycles have been installed with Mobile Data Terminal (MDT) in Pune Police Commissionerate.
Pune City Control Room has one Police Sub- Inspector rank officer as Supervisor and 10 to 12 Police Constables as Dispatchers working on 03 shifts for 24 hours on duty. The facility of dial 112 project in Pune City Police Commissionerate was started on 08th September 2021 on pilot basis.
The facility of Dial 112 project various help lines (100 police, 101 fire, 108 medical, women, 1090 senior citizens, 1098 children etc.) facilities are functioning within the state. Helpline 112 is more effective than 100 number. Initially the response time of Police Commissioner was 55 minutes on average, now it is 08:00 to 08:30 minutes on average.
As there number of separate toll free helpline numbers which makes it different to reach the concern department in time. To avoid this inconvenience and avail the emergency facilities of all the departments citizens the helpline number 112 has been made available.
How does 112 helpline works?
Primary Contact Centers have been established at Navi Mumbai and Nagpur to provide immediate assistance to citizens. Citizens can contact this center by dialing 112 and then the calls made by the citizens are forwarded to the police control room of the concerned district. After analyzing the calls received from the contact center, the dispatchers in the control room, forwards the call to the Mobile Data Terminal (MDT) trained police officer working on the emergency response vehicle nearest to the call point.
Accordingly, the officials reach the spot from where the call has received and provide immediate help to them. The entire process helps to reduce the time from contacting the police control room to getting the help by the relevant computerised system.
