Maharshtra: PWD’s pothole complaint redressal app likely to be available post Lok Sabha Elections

Despite announcements made in 2023, the app remains unreleased, unlike similar platforms developed by other states like Madhya Pradesh and Goa. PWD officials announced that the long-delayed app will be launched after the model code of conduct is lifted after the Lok Sabha elections.

The Public Works Department’s (PWD) pothole complaint redressal app, designed to help maintain the state’s 1 lakh km road network, has failed to meet its launch objectives despite a successful trial run last year. Despite announcements made in 2023, the app remains unreleased, unlike similar platforms developed by other states like Madhya Pradesh and Goa.

PWD officials announced that the long-delayed app will be launched after the model code of conduct is lifted after the Lok Sabha elections. The app is in its final preparatory stages and will be made citizen-friendly. The delay has left commuters with an unmanageable complaint process, which often leaves craters unaddressed for months. There isn’t any fixed date for launching the app, an official stated.

The Public Works Department (PWD) has been criticized for not introducing modern, user-friendly software to address road conditions. Protesters have called for authorities to show dedication to road repair and prioritize app activation after elections. They argue that India Road Congress standards have not been followed in repairs and maintenance.

Last year, Chief Minister Eknath Shinde inspected the Thane Municipal Corporation area and imposed strict penalties on road contractors, imposing a Rs 1 lakh penalty for unaddressed potholes. The Indian Institute of Technology will conduct third-party testing and auditing to ensure high-quality workmanship.