MSEDCL launches WhatsApp service to report hazardous power systems 

By: Pune Pulse

November 20, 2023

Pune: In the urban and rural areas of Western Maharashtra, the Maharashtra State Electricity Distribution Company Limited (MSEDCL) has appealed citizens to provide information on things that pose a threat to electricity safety such as wires broken, dangling or hanging on the ground, broken or missing fuse boxes and feeder pillar doors, underground cables openly exposed due to digging, through WhatsApp.

As per information, to report, 78757 67123 is the WhatsApp number for Pune and Pimpri Chinchwad cities along with Haveli talukas and Mulshi, Velhe, Maval, Khed, Junnar and Ambegaon talukas. Similarly, 78757 68074 is the WhatsApp number for Baramati, Indapur, Daund, Shirur, Bhor, and Purandar talukas. Also, WhatsApp numbers 78754 40455 for Solapur District, 78757 69103 for Kolhapur District, 78757 69449 for Sangli District, and 78757 68554 for Satara District have been made available.

All these numbers are only accepting information/complaints with a photo and full address or location of the threat. So, citizens should give information only through WhatsApp instead of calling. Also, if the citizens who do not have WhatsApp give information through ‘SMS’, it will also be resolved. Apart from this, one can contact the toll-free number of MSEDCL 1800-212-3435 or 1800-233-3435 or 1912 which is open 24 hours.

The complaint along with the photo received through WhatsApp is immediately sent to the concerned divisional and sub-divisional offices. Accordingly, after the repair work of the electrical system, the concerned complainants will be informed by sending the post-repair photograph through WhatsApp.

If there is a need for approval, funding or shifting of senior offices to resolve some of the complaints sent by the citizens, such proposals will be sent to the senior office and the concerned complainants will be informed about it.

Ankush Nale, Pune Regional Director has appealed that people should cooperate in large numbers.

The MSEDCL has also appealed that posters, leaflets should not be pasted on transformers, feeder pillars, electricity poles etc due to safety reasons. 

Shreyas Vange