Mumbai: District Consumer Redressal Commission Asks J W Mariott To Pay Fine After Chandelier Collapses And Injures One Amidst Wedding Reception

4 June 2024

Mumbai- A wedding ceremony was held at JW Marriott, a five-star hotel. However, a chandelier located in the wedding hall collapsed amidst the ceremony, ruining the celebration. The District Consumer Disputes Redressal Commission held the five-star hotel in Mumbai responsible for failing to provide proper facilities to the complainants and ordering them to pay Rs 2.70 lakh to compensate the bride. The commission passed the order based on the complaint filed by Kimberly Dias, living in Dadar West. The hotel administration was directed to issue a response to Dias’ complaint. But the hotel failed to do so.

As a result, the commission issued a unilateral decision on Dias’ complaint, holding the hotel management guilty and imposing a fine. According to the complaint, Dias and her husband had arranged for a wedding ceremony in October 2021. They booked a grand ballroom at JW Marriott, for which he had to deposit Rs 7.25 lakh and Rs 847 with the hotel administration. However, on January 2, 2022, the chandelier in the ballroom collapsed during the ceremony itself. Apart from Dias’ brother, no other guest was injured.

Dias promptly filed a complaint with the hotel management. Aside from the chandelier, the ballroom itself was not in a proper condition and the guest rooms appeared unclean too. On January 17, 2022, the hotel management finally agreed to refund Rs 1 lakh via email. However, the tragedy on the wedding day had dampened the spirit of the joyous occasion. Therefore, the complainant refused to accept the offered amount and issued a legal notice seeking a refund of the entire amount paid to the hotel. They also appealed to the DCDRC regarding this.