Consumer Forum Directs Indian Railways to Compensate Passenger with rs 30,000/- for Unhygienic toilets.

Consumer Forum Directs Indian Railways to Compensate Passenger with rs 30,000/- for Unhygienic toilets.

Consumer Forum Directs Indian Railways to Compensate Passenger with rs 30,000/- for Unhygienic toilets.(representational image)

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The Delhi District Consumer Commission has ordered Indian Railways to pay Rs 30,000 to a passenger who endured unhygienic conditions and a lack of water in train toilets. 

The commission ruled that the railways’ failure to provide clean toilets and water amounted to a deficiency in services. 

The passenger, who had a reserved 3AC ticket, encountered filthy toilets without water during the journey from New Delhi to Indore. While the train reached Indore station at around 10am, but the complaint remained unresolved. 

The complainant claimed that he had to wait for over two hours to go to toilet, causing him immense physical pressure, headache and forced him to miss work.

The commission directed the railways to compensate for the inconvenience and cover litigation expenses.“In the facts and circumstances of the present case we direct OP to pay lump sum of Rs 30,000 as compensation on account of physical and mental agony. We further award Rs 10,000 as litigation expenses. The order be complied within 30 days from the date of receipt of this order. In case of noncompliance Rs 40,000 (30,000/-+10,000/-) shall carry interest @7% p.a. from the date of order till compliance,” it added.

Indian Railways to Compensate Passenger with rs 30,000/- for Unhygienic toilets.

The Delhi District Consumer Commission has ordered Indian Railways to pay Rs 30,000 to a passenger who endured unhygienic conditions and a lack of water in train toilets. 

The commission ruled that the railways’ failure to provide clean toilets and water amounted to a deficiency in services. 

The passenger, who had a reserved 3AC ticket, encountered filthy toilets without water during the journey from New Delhi to Indore. While the train reached Indore station at around 10am, but the complaint remained unresolved. 

The complainant claimed that he had to wait for over two hours to go to toilet, causing him immense physical pressure, headache and forced him to miss work.

The commission directed the railways to compensate for the inconvenience and cover litigation expenses.“In the facts and circumstances of the present case we direct OP to pay lump sum of Rs 30,000 as compensation on account of physical and mental agony. We further award Rs 10,000 as litigation expenses. The order be complied within 30 days from the date of receipt of this order. In case of noncompliance Rs 40,000 (30,000/-+10,000/-) shall carry interest @7% p.a. from the date of order till compliance,” it added.

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