DGCA Orders Airlines to Display Passenger Rights on Websites and Tickets
DGCA Orders Airlines to Display Passenger Rights on Websites and Tickets
The Directorate General of Civil Aviation (DGCA) has issued new guidelines to ensure airline passengers are fully aware of their rights. Airlines must now send a link to the Passenger Charter via SMS or WhatsApp after ticket booking. The charter, available on the Ministry of Civil Aviation’s website, provides detailed information on passenger rights, rules, and grievance redressal mechanisms.
To improve transparency, DGCA has also directed airlines to prominently display passenger rights on their websites and tickets. This move aims to empower travellers by making it easier for them to understand their entitlements and resolve any issues.
The aviation regulator has set March 27, 2025, as the deadline for all airlines to comply with these rules. A formal notification was sent to airlines on March 7, instructing them to ensure customers are well-informed about their rights and related provisions.
The Passenger Charter includes key details such as compensation for flight delays and cancellations, rules for baggage loss, and procedures for filing complaints. By making this information easily accessible, DGCA hopes to reduce disputes between airlines and passengers.
With rising air travel in India, the move is expected to provide passengers with greater clarity and protection. Airlines will need to update their systems and customer service processes to meet the new requirements before the deadline.
The initiative reinforces DGCA’s commitment to passenger welfare and fair practices in the aviation sector.
