Must Read: Swiggy’s unusual explanation for food delay sparks social media frenzy

When a customer questioned Swiggy about the delay in his food order on a Tuesday evening, the last response he expected was to be told it was due to ‘weekend peak hour.’ This perplexing explanation from Swiggy’s customer support left him scratching his head and prompted him to share his frustration on social media.

Taking to the ‘Delhi’ subreddit, the customer posted a screenshot of his chat with a Swiggy customer care executive. 

Swiggy quality is going down fast
byu/soumil80 indelhi

The response he received stated, “As it is a weekend peak hour, the restaurant is facing heavy demand due to which there is a slight delay in your order. Request you to wait for some time and the order will be delivered to you at the earliest.”

Given that it was only 5 p.m. on a Tuesday, the explanation seemed completely unreasonable. 

The internet wasted no time in reacting to the bizarre exchange. Many users found humor in the situation, with some suggesting that the customer service representative was simply hitting the copy-paste button. 

“ctrl c , ctrl v kiya hai bhai ne”

Others joked about the concept of wishing for the weekend on the second day of the week.

“Wishing for weekend on the second day of week itself….well I don’t blame him. “

Some users speculated that it might have been a bot responding to the query, while others shared their own grievances about Swiggy’s service. 

“They have templates for quick response they handle multiple chats at once”

This incident adds to a series of recent controversies surrounding the food delivery platform. These incidents have once again put Swiggy under the public spotlight, raising concerns about the platform’s customer service.