Pune RTO Pushes Ola, Rapido, Uber To Follow Government Fare Rules; Fresh Hope For Passengers
Pune RTO Pushes Ola, Rapido, Uber To Follow Government Fare Rules; Fresh Hope For Passengers
Pune, December 5, 2025: The Regional Transport Office (RTO), Pune, has formally requested the Maharashtra Kamgar Sabha to withdraw its proposed agitation scheduled to start on December 5 outside the RTO premises. The appeal comes after a detailed meeting with representatives from Ola, Uber and Rapido regarding fare-related issues raised by drivers.
In a letter addressed to union president Dr. Keshav Nana Kshirsagar, Regional Transport Officer Archana Gaikwad noted that the union had earlier submitted a representation alleging that app-based transport companies were not implementing government-approved fares. The memorandum also mentioned abrupt driver account deactivations and alleged illegal passenger transport services being operated by Rapido using two-, three- and four-wheelers.
According to the RTO, as per Government Resolution (GR) No. MVR 0821/95/Para-2 dated May 20, 2025, all aggregators are required to update fare structures on their platforms in line with rates approved by the Regional Transport Authority (RTA), Pune. Aggregator companies have also been instructed to ensure that a minimum of 80% of the total fare amount is passed on to drivers.
Frequent disputes over fares between passengers and Ola, Uber, Rapido cab and rickshaw drivers may finally come to an end.
Conflicts have been recurring because these aggregator companies have not been paying drivers as per government-approved fare rates. This gap between actual fares and payments has repeatedly led to disagreements between passengers and drivers.
“According to a letter received from the Regional Transport Department, the Regional Transport Officer (RTO) in Pune summoned company representatives for the third time on December 2, 2025, and directed them to follow government regulations without fail. The companies reportedly responded positively and agreed to comply.
However, past experience shows that these companies have often ignored RTO rules, raising concerns about genuine implementation. Still, there is hope that this time they will follow the mandated fare structure, which could finally put an end to disputes between passengers and drivers, ” Said Dr. Keshav Nana Kshirsagar
A joint meeting with representatives from Ola, Uber and Rapido was held on December 2. During the discussion, all three companies agreed to consult their senior management and update their app-based fare systems as per the RTA-approved rates.
Following the assurance from aggregators, the RTO has urged the Maharashtra Kamgar Sabha to reconsider and withdraw the planned protest, emphasising the need to avoid any law-and-order issues.
