Video: Passenger criticizes IndiGo for unsatisfactory service amid flight delay; diabetic passengers compelled to consume sugary food

Over the weekend, a passenger travelling with IndiGo expressed her dissatisfaction with the airline’s service after experiencing a significant delay in her flight. 

Another flight delayed by @IndiGo6E #diabetic patients forced to eat sugary food to keep up with the inconvenience. The managers answer is “we have no option “ Why is avaiatiin ministry not putting penalties on big corporations like #indigoairlines when common man is suffering? pic.twitter.com/AGz8sHDRYu

— Swati Singh (@swtsingh34) May 11, 2024

Swati Singh, the passenger in question, took to social media platform X (formerly Twitter) for the second time in two days to voice her grievances regarding the ordeal.

Singh shared a video on Saturday depicting an elderly woman engaged in a conversation with IndiGo staff at the airport counter. In the video, the passenger can be heard expressing her concerns about the prolonged delay, stating that essential tasks had been disrupted due to unforeseen circumstances. She also mentioned her intention to file a complaint with the chairman of IndiGo in Delhi.

In her tweet, Singh highlighted the plight of diabetic passengers who were reportedly compelled to consume sugary food to manage their condition amidst the inconvenience caused by the flight delay. 

On Saturday, she shared a video of an elderly woman speaking to the IndiGo staff at the airport counter.

“We have been worried since yesterday afternoon. The urgent work that we needed to do could not be done. We will complain to IndiGo’s chairman in Delhi,” the passenger tells the staff.

“Another flight delayed by @IndiGo6E diabetic patients forced to eat sugary food to keep up with the inconvenience. The manager’s answer is ‘We have no option’. Why is the aviation ministry not putting penalties on big corporations like IndiGo airlines when the common man is suffering.

She questioned why penalties were not imposed on major corporations like IndiGo Airlines by the aviation ministry when such situations led to hardships for ordinary citizens.

In her post on Friday, Singh said that she missed her flight to Seattle in the United States after IndiGo cancelled a connecting flight

Ma'am, this is not the experience we aim to provide our customers. We regret the inconvenience. Please share your PNR with us via DM so we may check this immediately and assist you further. ~Vandana https://t.co/xcJPAig2qK

— IndiGo (@IndiGo6E) May 10, 2024

In response to Singh’s tweet, an airline representative expressed regret for the inconvenience caused and emphasized that it was not the standard of service IndiGo aimed to deliver to its customers. 

“Ma’am, this is not the experience we aim to provide our customers. We regret the inconvenience. Please share your PNR with us via DM so we may check this immediately and assist you further,” an airline representative said

The representative requested Singh to share her Passenger Name Record (PNR) via direct message (DM) to facilitate immediate assistance and resolution of the issue.