Viral Post: Passenger Highlights Chaos in AC 3-Tier Coaches, Railways Respond

A passenger named Rachit Jain recently shared a distressing incident involving his sister’s experience in an air-conditioned 3-tier coach on Indian Railways. 

His post gained traction on social media, drawing attention to the overcrowding near the coach doors, which prevented his sister from boarding and tragically led to her child being left behind on the platform. 

Dear @AshwiniVaishnaw @RailMinIndia @RailwaySeva,

I must bring to your attention the dire state of 3AC coaches. Today, my sister faced a harrowing experience while trying to board a train. Overcrowding near the gates prevented her from entering, and in the chaos, her child was… pic.twitter.com/TdnxVpp9RO

— Rachit Jain (@rachitpjain) April 13, 2024

In his post, Jain highlighted the dire state of 3AC coaches, citing the lack of amenities and unauthorized passengers adding to the chaos. He urged authorities to deploy railway police or ticket checkers to address the situation promptly. Jain’s call for action caught the attention of the official Railway Seva profile and garnered widespread outrage online. 

In a subsequent tweet, Jain emphasized the importance of considering passenger safety and comfort, especially in light of post-COVID circumstances where many passengers are boarding trains with waiting list tickets. 

Commenting on the post, Railway Seva requested Mr Jain’s phone number. “Kindly specify if any medical assistance is required.”

The post soon went viral and many resonated with Mr Jain’s post and commented how they faced similar issues. 

A user wrote, “This has been the state for almost all trains these days. They have reduced the number of unreserved coaches in trains thus the waitlisted passengers enter into sleeper, 3ac coaches. Hardly any heed is being paid by @RailMinIndia into this major issue.”

Another user commented, “Railways is only interested in VB all other train passengers are not required. The railway services have deteriorated beyond repair in the last five years. Even a separate budget of railways was stopped and hence focus got lost.

While acknowledging the absence of a specific rule regarding the maximum number of waiting list passengers allowed on a train, Jain stressed the need for maintaining a balance to ensure passenger satisfaction and safety.