Indian YouTuber gets a free upgrade at 5-star hotel in US after his post on poor hospitality went viral
Indian YouTuber gets a free upgrade at 5-star hotel in US after his post on poor hospitality went viral
Despite the room tariff being $200 (about Rs 16,800) per night at Caesar’s Palace in Las Vegas, Ishan Sharma was asked to buy a bottle of water worth $14.99 (about Rs 1,260) when he asked only for a glass.
August 14, 2024
A Bengaluru-based YouTube content creator got a free upgrade in a five-star hotel in the US after his post went viral on the alleged poor hospitality by them.
Despite the room tariff being $200 (about Rs 16,800) per night at Caesar’s Palace in Las Vegas, Ishan Sharma was asked to buy a bottle of water worth $14.99 (about Rs 1,260) when he asked only for a glass.
Responding to this, in a surprising outcome, the hotel took note of the incident and offered him a free upgrade.
Sharma shared his disappointment with the hotel on X (formerly known as twitter) and expressed that Indian hotels are more hospitable than the ones in the US. Soon, his post went viral and several people spoke both for and against his views.
Sharing the update on X, the second-year electrical engineering student from BITS Pilani in Goa, wrote, “Thank you Caesar’s Palace for the upgrade. I’m glad you heard me. Really excited for the next few days!… Staff was really helpful this time.”
In response, the hotel authorities replied: “We’re excited to have you at our resort! We appreciate you taking the time to reach out. Feel free to message us if anything else is needed. We hope you have a great rest of your time in Las Vegas.”
Thank you Caesar's Palace for the upgrade.
— Ishan Sharma (@Ishansharma7390) August 13, 2024
I'm glad you heard me.🙏
Really excited for the next few days!✨ pic.twitter.com/EzRxbxfcUn
In the original post, Sharma had slammed Caesar’s Palace and its staff for asking for tips without helping what he termed was the basic service expected from the five-star hotel such as carrying his luggage.
“My biggest culture shock – American Hotels. They just don’t get hospitality. Funny how they ask for tips but won’t even give complementary water,” he wrote. “Basic things like helping with luggage, being accommodating were missing. I checked in at 2 am tired from the flight and asked for a glass of water, they said “it’s $14.99 for a 200ml bottle you can buy it’. And this is a $200 (about Rs 16,800) per night hotel! Complete lack of empathy. Unbelievable!”
take notes? @CaesarsPalace
— Ishan Sharma (@Ishansharma7390) August 12, 2024
Sharma, who was put up at hotel Caesar’s Palace, further elaborated that he had stayed at three, four, and five-star hotels earlier and the experience has been the same for all hotels in the US. “Maybe I’m spoilt with Taj hotels in India,” he added.
The post had received thousands of likes and lots of comments with most agreeing that Indian hotels indeed offer better quality service than their American counterparts.
