Overcharged at a Restaurant? Here’s Where You Can File a Complaint Against Illegal LPG Fees
Overcharged at a Restaurant? Here’s Where You Can File a Complaint Against Illegal LPG Fees
India, March 27, 2026: The government has directed hotels and restaurants not to levy additional charges such as LPG fees or gas surcharges on customer bills, reinforcing consumer protection norms amid concerns over rising fuel-related costs.
The advisory was issued by the Central Consumer Protection Authority (CCPA), which clarified that establishments cannot add charges labelled as “LPG charge,” “gas surcharge,” “fuel cost recovery,” or similar fees to bills. According to the directive, the price listed on the menu must be the final amount payable by customers, apart from applicable government taxes.
The move comes against the backdrop of supply disruptions and rising concerns linked to global tensions affecting fuel availability in some regions. Reports of restaurants attempting to pass on additional fuel costs to customers prompted the authority to step in.
The CCPA has instructed all food businesses to strictly adhere to transparent pricing practices. Any violation of these norms could invite complaints and regulatory action.
Consumers who encounter such charges have been advised to first request the restaurant management to remove the extra fee, citing the CCPA guidelines. If the issue is not resolved, complaints can be registered through the National Consumer Helpline (NCH) by calling 1915, using its mobile app, or sending a message via WhatsApp.
Additionally, consumers can file formal grievances through the e-Jagriti portal or approach local consumer authorities and district officials for further action.
The advisory aims to ensure fair billing practices and prevent undue financial burden on customers while maintaining accountability within the hospitality sector.
