On Tuesday (February 6), the Pune airport was discussed for the second day in a row during the ongoing Parliamentary Budget session, this time due to its low service quality survey rating and absence of basic amenities. In addition to the Pune airport’s poor performance in the Airports Council International (ACI) survey on Airport Service Quality (ASQ) last year, MP Vandana Chavan of the Sharad Pawar faction of the NCP questioned the airport’s lack of basic infrastructure.
As per further information from the X handle of MP Vandana Chavan “Yesterday during question hour – Pune International Airport has been seeing deteriorating quality with its rank slipping to the 70th position in the survey conducted by the Airport Council International.”
MP Vandana Chavan continues through another tweet “The poor maintenance and service delivery has been a hassle for its flyers who have been continuously complaining about the poor quality of an international airport in the country. How is the government ensuring the maintenance standard of international airports in India?”
The ACI-ASQ survey has been conducted annually since 2006. Participating in this survey are nearly 400 airports from 95 different countries. The airports are ranked according to 31 different criteria pertaining to amenities and customer satisfaction.
Pune Airport is classified as the best airport in terms of both size and sun-category for airports handling between five and fifteen million passengers annually.
A Pune airport flyer stated that although the MP posed a valid question, a suitable response was not given. How much suffering must individuals endure before the authorities pay attention? The new terminal building has not yet been officially opened. Furthermore, not much is being done to upgrade the facilities in the current terminal.